(+678) 27870 atmosphere@vanuatu.com.vu

Some FAQ’s about our Tours.

Terms and Conditions

Any cancellations or changes to tours must be made via email to Atmosphere.

The date or time of a booked tour can be changed at anytime up to 24 hours before the tour. This does not incur a charge. Any changes are subject to availability.

If you cancel your tour more than 24 hours before the tour starts, the full price of the tour will be reimbursed to you via PayPal minus an administration fee of $10 AUD.

If you cancel the tour within 24 hours or you don’t turn up for your tour, no reimbursement will be made.

If for any reason, Atmosphere cannot provide the tour or (if applicable) your cruise ship cannot berth in Port Vila due to adverse weather conditions, you will receive a full refund.

If the date or time for your cruise ship berthing in Port Vila is changed, Atmosphere will rearrange the tour for the new date or time. If this is not possible we will give you a full refund.

 

Do you accept Australian Dollars?

Yes, at the rate of exchange ruling on the date of the tour, if the tour price is quoted in VATU.

Current Exchange rates
When does my tour start?

The tour starts at the time shown for each tour.

For cruisers, 45 minutes after your cruise ship actually berths at the wharf in Port Vila to allow you to clear border control and disembark.

Will I be returned in time to board the ship before it departs?

YES, the future of our business is very dependent on our being able to return you to the ship in good time before the ship departs otherwise no one will book with us! Depending on your tour, we generally will return you one (1) hour before the ship’s scheduled departure time. Please note that we have never been late with any cruisers to date!

Directions at the wharf?

We will provide you with directions as to how to find us at the wharf once you confirm your booking.

Is payment required upfront on booking?

Yes, in order to secure your booking and avoid any disappointment on the day.

And to also stop the increasing hurtful practice where people book, but do not show on the day of their tour or transfer.

ARE PRE-PAID TOURS REFUNDABLE IF MY CRUISE SHIP DOES NOT VISIT DUE TO ADVERSE WEATHER CONDITIONS?

Yes.

  • Any cancellations or changes to tours must be made via email to Atmosphere.

    The date or time of a booked tour can be changed at anytime up to 24 hours before the tour. This does not incur a charge. Any changes are subject to availability.

    If you cancel your tour more than 24 hours before the tour starts, the full price of the tour will be reimbursed to you via PayPal minus an administration fee of $10 AUD.

    If you cancel the tour within 24 hours or you don’t turn up for your tour, no reimbursement will be made.

    If for any reason, Atmosphere cannot provide the tour or (if applicable) your cruise ship cannot berth in Port Vila due to adverse weather conditions, you will receive a full refund.

    If the date or time for your cruise ship berthing in Port Vila is changed, Atmosphere will rearrange the tour for the new date or time. If this is not possible we will give you a full refund.

DO YOU OFFER GROUP DISCOUNTS?

Yes, we do!

Please check out our generous group discounts on offer on our website, or contact us should you wish to discuss.

Group bookings with discounts based on number of persons are available when booking through our website.

How many people in our tour bus?

Our buses can carry a maximum of 15 passengers, but on tours we limit the number to 10-12 taking into consideration also the build of the passengers so as to ensure that everyone enjoys the tour in comfort.

Are baby seats provided in your tour buses?

Yes, and at no additional cost on tours only.

Is lunch included / provided?

Yes, and the tour cost also covers this, if lunch is part of the tour.

Are there any additional costs we may expect during the day?

No, the tour cost covers everything, but you might want to hold some cash to buy a souvenir or two and/or for the village donation box etc.

What should I bring?

Towels, swimmers, camera, sunscreen, small gifts (pencils, rulers, erasers, etc) for the Eton Village school or Eratap Village school students (appreciated but not a must), insect repellent, and a spirit of adventure!

Will Eton / Eratap school be open on the day of my tour?

Obviously schools in Vanuatu are not open on weekends and on public holiday days and during the school breaks.