Any cancellations or changes to tours must be made via email to Atmosphere.

The date or time of a booked tour can be changed at anytime up to 24 hours before the tour. This does not incur a charge. Any changes are subject to availability.

If you cancel your tour or transfer more than 24 hours before the tour starts, the full price of the tour will be reimbursed to you via PayPal or Stripe, minus an administration fee of $10 AUD.

If you cancel the tour or transfer within 24 hours or you don’t turn up for your tour, no reimbursement will be made.

If for any reason, Atmosphere cannot provide the tour or (if applicable) your cruise ship cannot berth in Port Vila due to adverse weather conditions, you will receive a full refund.

If the date or time for your cruise ship berthing in Port Vila is changed, Atmosphere will rearrange the tour for the new date or time. If this is not possible we will give you a full refund via PayPal or Stripe, minus an administration fee of $10 AUD.

 

Yes, at the rate of exchange ruling on the date of the tour, if the tour price is quoted in VATU.

Go to Online Vanuatu (VUV) Currency Calculator.

The tour starts at the time shown for each tour.

For cruisers, 45 minutes after your cruise ship actually berths at the wharf in Port Vila to allow you to clear border control and disembark.

YES, the future of our business is very dependent on our being able to return you to the ship in good time before the ship departs otherwise no one will book with us! Depending on your tour, we generally will return you one (1) hour before the ship’s scheduled departure time. Please note that we have never been late with any cruisers to date!

We will provide you with directions as to how to find us at the wharf once you confirm your booking.

Yes, in order to secure your booking and avoid any disappointment on the day.

And to also stop the increasing hurtful practice where people book, but do not show on the day of their tour or transfer.

Yes.

• Any cancellations or changes to tours must be made via email to Atmosphere.The date or time of a booked tour can be changed at anytime up to 24 hours before the tour. This does not incur a charge. Any changes are subject to availability.

  If you cancel your tour more than 24 hours before the tour starts, the full price of the tour will be reimbursed to you via PayPal minus an administration fee of $10 AUD.

  If you cancel the tour within 24 hours or you don’t turn up for your tour, no reimbursement will be made.

  If for any reason, Atmosphere cannot provide the tour or (if applicable) your cruise ship cannot berth in Port Vila due to adverse weather conditions, you will receive a full refund.

  If the date or time for your cruise ship berthing in Port Vila is changed, Atmosphere will rearrange the tour for the new date or time. If this is not possible we will give you a full refund.

Yes, we do!

Please check out our generous group discounts on offer on our website, or contact us should you wish to discuss.

Group bookings with discounts based on number of persons are available when booking through our website.

Our buses can carry a maximum of 15 passengers, but on tours we limit the number to 10-12 taking into consideration also the build of the passengers so as to ensure that everyone enjoys the tour in comfort.

Yes, and at no additional cost on tours only.

Yes, and the tour cost also covers this, if lunch is part of the tour.

No, the tour cost covers everything, but you might want to hold some cash to buy a souvenir or two and/or for the village donation box etc.

Towels, swimmers, camera, sunscreen, small gifts (pencils, rulers, erasers, etc) for the Eton Village school or Eratap Village school students (appreciated but not a must), insect repellent, and a spirit of adventure!

Obviously schools in Vanuatu are not open on weekends and on public holiday days and during the school breaks.