Terms and Conditions
Any cancellations or changes to tours must be made via email to Atmosphere.
The date or time of a booked tour can be changed at anytime up to 24 hours before the tour. This does not incur a charge. Any changes are subject to availability.
If you cancel your tour or transfer more than 24 hours before the tour starts, the full price of the tour will be reimbursed to you via PayPal or Stripe, minus an administration fee of $10 AUD.
If you cancel the tour or transfer within 24 hours or you don’t turn up for your tour, no reimbursement will be made.
If for any reason, Atmosphere cannot provide the tour or (if applicable) your cruise ship cannot berth in Port Vila due to adverse weather conditions, you will receive a full refund.
If the date or time for your cruise ship berthing in Port Vila is changed, Atmosphere will rearrange the tour for the new date or time. If this is not possible we will give you a full refund via PayPal or Stripe, minus an administration fee of $10 AUD.
Do you accept Australian Dollars?
Current Exchange rates
When does my tour start?
For cruisers, 45 minutes after your cruise ship actually berths at the wharf in Port Vila to allow you to clear border control and disembark.
Will I be returned in time to board the ship before it departs?
Directions at the wharf?
Is payment required upfront on booking?
And to also stop the increasing hurtful practice where people book, but do not show on the day of their tour or transfer.
ARE PRE-PAID TOURS REFUNDABLE IF MY CRUISE SHIP DOES NOT VISIT DUE TO ADVERSE WEATHER CONDITIONS?
- Any cancellations or changes to tours must be made via email to Atmosphere.The date or time of a booked tour can be changed at anytime up to 24 hours before the tour. This does not incur a charge. Any changes are subject to availability.
If you cancel your tour more than 24 hours before the tour starts, the full price of the tour will be reimbursed to you via PayPal minus an administration fee of $10 AUD.
If you cancel the tour within 24 hours or you don’t turn up for your tour, no reimbursement will be made.
If for any reason, Atmosphere cannot provide the tour or (if applicable) your cruise ship cannot berth in Port Vila due to adverse weather conditions, you will receive a full refund.
If the date or time for your cruise ship berthing in Port Vila is changed, Atmosphere will rearrange the tour for the new date or time. If this is not possible we will give you a full refund.
DO YOU OFFER GROUP DISCOUNTS?
Please check out our generous group discounts on offer on our website, or contact us should you wish to discuss.
Group bookings with discounts based on number of persons are available when booking through our website.