Any cancellations or changes to tours must be made via email to Atmosphere.

For Tours & Transfers in Port Vila:

The date or time of a booked tour can be changed at anytime up to 24 hours before the tour. This does not incur a charge. Any changes are subject to availability.

If you cancel your tour or transfer more than 24 hours before the tour starts, the full price of the tour will be reimbursed to you via PayPal or Stripe, minus an administration fee of $10 AUD + credit card charges (if any) plus any Paypal or Stripe fees (if applicable).

If you cancel the tour or transfer within 24 hours or you don’t turn up for your tour, no reimbursement will be made.

If for any reason, Atmosphere cannot provide the tour or (if applicable) your flight is cancelled or your cruise ship cannot berth in Port Vila due to adverse weather conditions, you will receive a full refund via PayPal or Stripe, minus an administration fee of $10 AUD + credit card charges (if any).

If the date or time for your cruise ship berthing in Port Vila is changed, Atmosphere will rearrange the tour for the new date or time. If this is not possible we will give you a full refund via PayPal or Stripe, minus an administration fee of $10 AUD + credit card charges (if any).

For Outer Island Packages or Tours that include flights with our partner airlines:

1. 21 days before departure – Full refund
2. Less than 21 days from departure – 75% refund
3. Less than 72 hours from departure – 50% refund
4. Less than 24 hours from departure – 0% refund

For cruisers, 45 minutes after your cruise ship actually berths at the wharf in Port Vila to allow you to clear border control and disembark.

YES, the future of our business is very dependent on our being able to return you to the ship in good time before the ship departs otherwise no one will book with us! Depending on your tour, we generally will return you one (1) hour before the ship’s scheduled departure time. Please note that we have never been late with any cruisers to date!

And to also stop the increasing hurtful practice where people book, but do not show on the day of their tour or transfer.

• Any cancellations or changes to tours must be made via email to Atmosphere.The date or time of a booked tour can be changed at anytime up to 24 hours before the tour. This does not incur a charge. Any changes are subject to availability.

  If you cancel your tour more than 24 hours before the tour starts, the full price of the tour will be reimbursed to you via PayPal minus an administration fee of $10 AUD.

  If you cancel the tour within 24 hours or you don’t turn up for your tour, no reimbursement will be made.

  If for any reason, Atmosphere cannot provide the tour or (if applicable) your cruise ship cannot berth in Port Vila due to adverse weather conditions, you will receive a full refund.

  If the date or time for your cruise ship berthing in Port Vila is changed, Atmosphere will rearrange the tour for the new date or time. If this is not possible we will give you a full refund.

Yes, we do!

Please check out our generous group discounts on offer on our website, or contact us should you wish to discuss.

Group bookings with discounts based on number of persons are available when booking through our website.

We have 19 seater buses and 34 seater coaches that can carry a maximum of 15-30 passengers, but on tours we limit the number to 8-17 on our buses and 25-31 passengers taking into consideration also the build of the passengers so as to ensure that everyone enjoys the tour in comfort.

Yes, and at no additional cost of A$15 per baby seat because it takes up a seat.

Yes, and the tour cost also covers this, if lunch is part of the tour.

Towels, swimmers, camera, sunscreen, small gifts (pencils, rulers, erasers, etc) for the Village school students (appreciated but not a must), insect repellent, and a spirit of adventure!

Obviously schools in Vanuatu are not open on weekends and on public holiday days and during the school breaks.